Refusionspolitik
We want you to feel confident shopping with us. If something isn't right with your order, we're here to help.
Returns
We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.
To be eligible for a return, your item must:
Be unused and in the same condition in which you received it
Include all original packaging, accessories, and tags, where applicable
Include a receipt or proof of purchase
To request a return, please contact us at support@clickerfidget.com.
If your return is approved, we'll provide instructions on how and where to send your package.
Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.
Custom-Made & Personalized Items
Because custom-made and personalized products are created specifically according to your selections, they are generally not eligible for cancellation, return, or exchange where permitted by applicable law.
This includes products customized with your selected colors, switches, keycaps, straps, or other personalization options.
However, if your personalized item arrives damaged, defective, or incorrect due to our error, please contact us and we'll make it right.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@clickerfidget.com.
Please include your order number and, where possible, photos or other details showing the issue so we can review it quickly.
Once we've reviewed the issue, we'll work with you on an appropriate solution.
Exchanges
If you would like a different item, the fastest option is usually to return the eligible item first.
Once your return has been accepted, you may place a new order for the item you prefer.
Custom-made and personalized items are not eligible for exchange unless they arrive damaged, defective, or incorrect due to our error.
European Union 14-Day Cooling-Off Period
If your order is delivered to a country within the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable law.
Returned items must be unused, in their original condition, and include their original packaging and proof of purchase.
Please note that certain products, including goods made to your specifications or clearly personalized, may be exempt from the EU right of withdrawal where permitted by applicable law.
If you're unsure whether your order qualifies, please contact us at support@clickerfidget.com before requesting a return.
Refunds
Once we receive and inspect your returned item, we'll let you know whether your refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 7 business days.
Please keep in mind that your bank, credit card provider, or payment provider may require additional time to process and post the refund to your account.
If more than 7 business days have passed since we confirmed that your refund was approved, please contact us at support@clickerfidget.com.
Questions About Returns
If you have any questions about returns, refunds, exchanges, or whether your item is eligible, please contact us at: